At Mindoxy (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://mindoxy.org or use our services.

If you have any questions about this policy or how we use your data, please contact us at:

1. Who We Are

Mindoxy provides digital solutions including, but not limited to:

  • Website design and development
  • E-commerce solutions
  • Mobile app development
  • AI and automation solutions
  • Cloud and hosting solutions
  • SEO and digital marketing
  • Maintenance, support, and technical consultancy

We operate primarily in the United Kingdom and may work with clients in other countries.

2. What Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

When you contact us, request a quote, submit a form, or use our services, we may collect:

  • Your name
  • Email address
  • Phone number
  • Company or business name
  • Project or enquiry details
  • Billing and payment information (where applicable)

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referring website or traffic source
  • Cookie and analytics data

Transaction and account information

If you purchase products or services through our website (now or in future), we may collect:

  • Order details
  • Billing address
  • Payment-related information (processed securely by third-party payment providers)
  • Account details (if account registration is enabled)

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide customer support
  • Provide quotes, consultations, and requested services
  • Deliver digital products, subscriptions, or website-related services
  • Process payments and manage orders
  • Improve our website, services, and user experience
  • Send service-related communications
  • Comply with legal, tax, accounting, or regulatory obligations
  • Protect against fraud, abuse, or unauthorised access
  • Analyse website performance and marketing effectiveness

We only use your personal data where we have a lawful basis to do so.

4. Legal Basis for Processing (UK GDPR / GDPR)

Under applicable data protection laws, we rely on one or more of the following lawful bases:

  • Consent – where you have given clear permission (e.g., marketing opt-ins or cookie preferences)
  • Contract – where processing is necessary to provide services or fulfil an order
  • Legal obligation – where we must comply with legal or regulatory requirements
  • Legitimate interests – where processing is necessary for running and improving our business, provided your rights do not override those interests

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Ensure the website functions properly
  • Remember your preferences
  • Analyse traffic and user behaviour
  • Improve performance and security
  • Support marketing or advertising tools (where enabled)

Cookies may include:

  • Essential cookies – required for core website functionality
  • Analytics cookies – used to understand how visitors use the site
  • Performance cookies – used to improve speed and usability
  • Marketing cookies – used only where applicable and with consent where required

You can manage or disable cookies through your browser settings. If a cookie consent banner is active on our website, your preferences can also be managed there.

6. Payments and Third-Party Payment Providers

If you make a payment through our website, payments may be processed by trusted third-party providers such as:

  • WooCommerce payment gateways
  • Stripe
  • PayPal
  • Klarna (if enabled in future)
  • Other secure payment processors integrated into our website

We do not store full card details on our servers unless explicitly stated and securely handled by a compliant payment provider. Payment providers process your information according to their own privacy policies and security standards.

7. Third-Party Services and Integrations

We may use trusted third-party tools and service providers to operate our website and business, including:

  • Website hosting providers
  • Domain and email service providers
  • WordPress and WooCommerce plugins
  • Analytics tools (such as Google Analytics, if enabled)
  • Contact form systems
  • CRM, invoicing, or support tools
  • Security and spam protection tools
  • Marketing and email communication platforms

These providers may process personal data on our behalf where necessary. We take reasonable steps to use reputable providers with appropriate safeguards.

8. How Long We Keep Your Data

We only keep personal data for as long as reasonably necessary for the purposes set out in this policy, including:

  • To respond to enquiries
  • To provide services or support
  • To maintain business records
  • To comply with tax, legal, accounting, or regulatory obligations
  • To resolve disputes or enforce agreements

Retention periods may vary depending on the type of data and legal requirements.

9. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal data, including:

  • Secure website hosting and access controls
  • Password protection and administrative restrictions
  • Security monitoring and software updates
  • Use of reputable plugins and third-party providers
  • SSL/HTTPS encryption where available
  • Limiting access to authorised personnel or contractors only

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Because we may use third-party tools or service providers based outside the United Kingdom, your data may be transferred to and processed in countries outside the UK.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as:

  • Working with providers that offer recognised data protection commitments
  • Using contractual safeguards where applicable
  • Limiting data sharing to what is necessary

11. Your Rights

Depending on your location and applicable law, you may have rights including:

  • The right to access your personal data
  • The right to request correction of inaccurate data
  • The right to request deletion of your data (in certain circumstances)
  • The right to restrict or object to processing
  • The right to withdraw consent (where processing is based on consent)
  • The right to request transfer of your data where applicable
  • The right to complain to a supervisory authority

If you are in the UK, you may contact the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

12. Marketing Communications

If you choose to subscribe to updates or request marketing communications, we may send you occasional emails about our services, offers, or business updates.

You can opt out at any time by:

  • Clicking the unsubscribe link (where provided)
  • Contacting us directly at info@mindoxy.org

We do not send unsolicited marketing where consent is required and has not been given.

13. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that personal data from a child has been submitted without appropriate consent, we will take reasonable steps to delete it.

14. External Links

Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before submitting personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes in our services
  • changes in legal requirements
  • changes in our website features or integrations

Any updates will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Mindoxy
Website: https://mindoxy.org
Email: info@mindoxy.org
Phone: 0330 122 8913