Welcome to Mindoxy (“we”, “us”, “our”). These Terms and Conditions govern your use of our website https://mindoxy.org and any services, products, digital solutions, consultations, or support we provide.

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

1. About Us

Mindoxy provides digital and technology-related services including, but not limited to:

  • Website design and development
  • Website redesign and upgrades
  • E-commerce solutions
  • Mobile app development
  • AI and automation solutions
  • Cloud and hosting solutions
  • SEO and digital marketing
  • Maintenance, support, and security services
  • Tech consultancy and digital transformation
  • Training, workshops, and related digital services

We may serve clients in the United Kingdom and internationally.

2. Website Use

By using this website, you agree that you will:

  • Use the website lawfully and responsibly
  • Not attempt to gain unauthorised access to any part of the website, server, or related systems
  • Not misuse contact forms, enquiry forms, or checkout systems
  • Not upload or submit harmful, misleading, unlawful, or malicious content
  • Not use the website in a way that could damage, disable, or impair its functionality

We reserve the right to suspend, restrict, or terminate access where misuse is suspected.

3. Service Information

We aim to ensure that all information on our website is accurate and up to date. However:

  • Service descriptions are provided for general guidance only
  • Pricing shown may be indicative or “starting from” pricing unless expressly stated otherwise
  • Not all services may be available at all times
  • Custom project scope may vary depending on complexity, requirements, and timelines

Nothing on this website constitutes a guaranteed offer unless confirmed in writing.

4. Quotes, Proposals and Project Scope

Any quote, estimate, or proposal provided by Mindoxy is based on the information available at the time.

Quotes and proposals:

  • May be subject to change if the project scope changes
  • Are typically valid for a limited time unless otherwise stated
  • Do not become binding until accepted and confirmed by both parties

Project scope may be affected by:

  • additional pages or features
  • changes in requirements
  • delays in content or client feedback
  • third-party integrations
  • design revisions beyond agreed limits
  • hosting, licensing, or external software costs

Where a project exceeds the originally agreed scope, additional charges may apply.

5. Payments and Billing

Payment terms may vary depending on the service or product being provided.

Unless otherwise agreed:

  • A deposit may be required before work begins
  • Remaining balances may be due at agreed milestones or before final handover
  • Ongoing services (such as hosting, maintenance, or subscriptions) may be billed monthly, annually, or under a separate agreement

For products or services purchased through the website:

  • Payments may be processed through third-party payment providers such as Stripe, PayPal, WooCommerce-integrated gateways, or Klarna (if enabled)
  • By using these services, you also agree to the relevant payment provider’s terms and policies

We reserve the right to suspend or delay work if payment is overdue.

6. Klarna and Instalment Payments (If Enabled)

If Klarna or similar instalment payment services are made available in the future:

  • Approval decisions are made solely by the payment provider
  • Mindoxy does not guarantee acceptance for instalment payment options
  • Any finance or repayment agreement will be between you and the payment provider
  • You remain responsible for complying with that provider’s terms

Mindoxy is not responsible for third-party financing decisions, fees, or repayment issues.

7. Delivery Timelines

Estimated delivery times are provided in good faith but are not guaranteed unless expressly agreed in writing.

Delivery may be affected by:

  • client response times
  • delays in receiving content, images, branding assets, or approvals
  • changes in project scope
  • technical issues outside our control
  • third-party provider delays

We are not liable for delays caused by circumstances outside our reasonable control.

8. Client Responsibilities

To help us deliver services effectively, clients are responsible for:

  • Providing accurate and complete information
  • Supplying required content, images, branding assets, or login details on time
  • Reviewing drafts, previews, or deliverables promptly
  • Giving clear feedback and approvals within reasonable timeframes
  • Ensuring they have the right to use any materials they provide to us

Where client delays occur, project timelines may be adjusted accordingly.

9. Revisions and Changes

Where revisions are included in a package or proposal, they apply only within the agreed project scope.

Revisions do not include:

  • complete redesigns after approval
  • major scope changes
  • new features not originally agreed
  • extensive rewrites of client-supplied content
  • third-party platform changes or incompatibilities beyond the original scope

Additional revisions or changes outside the agreed scope may incur extra charges.

10. Intellectual Property

Unless otherwise agreed in writing:

  • Mindoxy retains ownership of preliminary concepts, drafts, working files, and unused design/development assets
  • Final deliverables intended for the client may be licensed or transferred upon full payment, depending on the project agreement

Client-provided content:

You confirm that you own or have the right to use any content, images, logos, trademarks, text, or materials you provide to us.

We are not responsible for legal issues arising from client-supplied materials used without proper rights or permissions.

11. Third-Party Tools, Plugins, Platforms and Services

Our services may involve third-party software, tools, themes, plugins, APIs, hosting providers, or payment gateways.

These may include, for example:

  • WordPress or WooCommerce
  • Hosting providers
  • Domain registrars
  • Email providers
  • Analytics tools
  • Security tools
  • CRM or automation tools
  • Payment processors
  • AI or cloud-based integrations

We are not responsible for outages, policy changes, pricing changes, or service interruptions caused by third-party providers.

Any third-party licence fees, subscriptions, or renewals may be the client’s responsibility unless explicitly included in writing.

12. Hosting, Maintenance and Support

Where we provide hosting, maintenance, monitoring, or support:

  • Services may be governed by a separate plan, proposal, or support agreement
  • Response times may vary depending on issue type, plan level, and availability
  • Routine updates and maintenance may occasionally require planned downtime
  • We do not guarantee uninterrupted availability at all times
  • Emergency or out-of-scope work may incur additional charges

Clients are encouraged to maintain access to their own key accounts, domains, and third-party services where appropriate.

13. Results and Performance Disclaimer

While we aim to provide high-quality services and practical digital solutions, we do not guarantee:

  • specific search engine rankings
  • specific traffic levels
  • specific sales or conversion outcomes
  • business growth or profitability
  • acceptance by third-party platforms or app stores
  • uninterrupted third-party integrations

Results depend on many factors beyond our control, including market conditions, client responsiveness, competition, content quality, advertising budgets, and third-party platform policies.

14. Refunds and Cancellations

Refunds and cancellations may depend on the type of service or product purchased.

Generally:

  • Deposits for custom project work are typically non-refundable once work has started
  • Digital services already delivered or substantially performed are generally non-refundable
  • Hosting, maintenance, or subscription services may be subject to separate cancellation terms
  • Product or digital package refunds may be governed by our Refund & Returns Policy where applicable

If a project is cancelled after work has begun, Mindoxy reserves the right to invoice for work completed up to the date of cancellation.

15. Limitation of Liability

To the fullest extent permitted by law:

  • Mindoxy shall not be liable for indirect, incidental, special, or consequential loss
  • We are not liable for loss of profits, revenue, data, reputation, business opportunities, or anticipated savings
  • We are not responsible for third-party failures, platform issues, plugin conflicts, payment provider issues, or hosting provider outages beyond our reasonable control

Our total liability for any claim arising out of or in connection with our website or services shall not exceed the amount actually paid by you to us for the relevant service, unless otherwise required by law.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

16. Suspension or Termination

We reserve the right to refuse, suspend, or terminate services where:

  • payments are overdue
  • abuse, harassment, or misuse occurs
  • unlawful or prohibited content is involved
  • the client requests activity that may expose us to legal, regulatory, or security risk
  • cooperation or communication breaks down to the point delivery becomes impractical

Where possible, we will act reasonably and communicate before taking action.

17. Privacy and Data Protection

Your use of our website and services is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal data.

18. Links to Third-Party Websites

Our website may contain links to external websites, services, or tools operated by third parties.

We do not control and are not responsible for:

  • third-party content
  • privacy practices
  • terms of service
  • availability or performance of those websites or tools

Use of third-party services is at your own risk and subject to their own terms.

19. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect:

  • changes in our services
  • legal or regulatory requirements
  • updates to website features or payment options
  • operational or business changes

Any updates will be posted on this page with a revised “Last Updated” date.

20. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales, unless another jurisdiction is required by applicable law.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by law.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Mindoxy
Website: https://mindoxy.org
Email: info@mindoxy.org
Phone: 0330 122 8913